Bbwin Privacy Policy — User Data Protection

1. Information We Collect

When you register and use the bbwin platform, we collect various types of information to ensure a smooth, secure experience tailored to Malaysian users. The types of information we collect are as follows:

Personal account information

This includes your full name, email address, mobile number, date of birth, and identity verification details provided during registration or account verification. This information is required to ensure your account is legitimate and secure.

Device and browser information

The bbwin platform automatically records technical information such as device type, operating system, browser type, IP address, screen resolution and language settings. This data is used to optimise the platform's display on your device and to detect suspicious activity.

MYR payment information

To process deposit and withdrawal transactions in Malaysian Ringgit (RM), we store information related to your chosen payment method — such as your bank account holder name, partially masked account number, and transaction records. We do not store your banking passwords or full card numbers.

Platform usage data

This includes login activity records, game history, betting preferences, session duration and interactions with platform features. This data is used to improve the user experience and detect unusual usage patterns.

2. How We Use Your Information

Bbwin uses the information collected for legitimate and limited purposes. We do not sell or rent your personal information to any third party for marketing purposes without your consent.

• Account management: To allow you to register, log in, manage your profile, and maintain the security of your account on the bbwin platform.
• Transaction processing: Processing MYR deposits and withdrawals using your chosen payment method, including FPX and local e-wallets.
• Identity verification: Verifying that you meet the age and eligibility requirements in accordance with platform policy.
• Platform security: To detect and prevent fraud, unauthorised access, and activities that violate our Terms and Conditions.
• Customer support: Responding to enquiries, resolving technical issues and providing assistance related to your account or transactions.
• Service notifications: To send you important information regarding platform changes, active promotions, or policy updates related to your account.

3. Cookies & Tracking Technologies

The bbwin platform uses cookies and similar tracking technologies to enhance the user experience, remember your preferences and maintain the security of your login session.

Types of cookies used

• Session cookies: Required to maintain your login session while using the platform. These cookies expire when you close your browser.
• Preference cookies: Stores your language settings, display preferences and other customisations you have configured on the bbwin platform.
• Analytical cookies: Collecting aggregated usage data (without identifying individuals) to help us understand how users interact with the platform.

You can manage or delete cookies through your browser settings. However, removing certain cookies may affect the functionality of some parts of the platform.

4. Data Storage, Security & Third-Party Sharing

Data storage and security

Your personal information is stored on servers protected by industry-standard SSL encryption. Access to user data is strictly limited to authorised personnel and is subject to rigorous internal control procedures.

Bbwin takes appropriate technical and organisational measures to protect your data from unauthorised access, loss, alteration or accidental disclosure. That said, no security system is completely foolproof — we encourage you to also take steps to keep your password and account secure.

Third-party sharing

Bbwin may share your personal information in limited circumstances, including the following:

• Payment service providers: To process transactions in MYR, the necessary payment information is shared with licensed payment processors such as FPX providers.
• Game provider: Some session data may be shared with third-party game providers to ensure a seamless gaming experience.
• Legal authorities: Where required by law or court order, bbwin will comply with requests from lawful authorities.

We do not sell, rent or disclose your personal information to third parties for independent marketing purposes without your explicit consent.

5. User Rights, Policy Changes & How to Contact Us

Right to access, correct and delete

As a bbwin platform user, you have the following rights regarding your personal information:

• Right to access: You have the right to request a copy of the personal information we hold about your account.
• Right to correction: If your information is inaccurate or out of date, you can update it via your profile settings or by contacting our support team.
• Right to erasure: You may request the deletion of your account and personal information, subject to applicable legal and financial record-retention requirements.
• Right to object: You have the right to object to the processing of your data for specific purposes, including marketing communications.

Changes to the Privacy Policy

Bbwin reserves the right to update this Privacy Policy from time to time to reflect changes in data practices, services, or legal requirements. Users will be notified of any significant changes via the platform or their registered account email. The date of the last update is stated at the top of this document.

How to contact us

If you have any questions, concerns or requests regarding this Privacy Policy or the use of your personal data, please contact the bbwin support team via:

• Email: [email protected]
• Section FAQ for general enquiries related to privacy and your account.

We aim to respond to all enquiries within a reasonable timeframe and in English for the convenience of our Malaysian users.